Customer Service

MarcEmilio and its logo is the registered trademark of Marc Emilio Enterprises Ltd,  registered in England and Wales # 06033600.
Registered office:Comer Business and Innovation Centre,
North London Business Park,
Oakleigh Road South,
N11 1GN

These Terms and Conditions govern your use of the MarcEmilio service and website. By visiting the MarcEmilio website you accept, and agree to, the content of these Terms and Conditions. We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory right.

We provide these services to you subject to the notices, terms, and conditions set forth in this agreement (the “Agreement”). In addition, when you use any service (e.g., Customer Reviews), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such services, and they are incorporated into this Agreement by this reference. We reserve the right to change this site and these terms and conditions at any time. Accessing, browsing, or otherwise using the site indicates your agreement to all the terms and conditions in this agreement, we ask that you read the following carefully before proceeding.

You confirm and warrant that you are at least 18 years old or visiting the site under the supervision of a parent or guardian. Subject to the terms and conditions of this Agreement, we hereby grant you a limited, revocable, non-transferable, and non-exclusive license to access and use the site by displaying it on your Internet browser only for the purpose of shopping for personal items sold on the website and not for any commercial use or use on behalf of any third party, except as explicitly permitted by us in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.

Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit this site or any portion of it unless expressly permitted by us in writing. You may not make any commercial use of any of the information provided on the website or make any use of the site for the benefit of another business unless explicitly permitted us by in advance. We reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if we believe that customer (s) conduct violates applicable laws or is harmful to our interests.

You shall not upload to, distribute, or otherwise publish through this site any Content, information, or other material that (a) violates or infringes upon the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, discriminatory, or could give rise to any civil or criminal liability under the laws of the UK. or the laws of any other country that may apply; or (c) includes any bugs, viruses, worms, trap doors, Trojan horses, or other harmful code or properties. We may assign you a password and account identification to enable you to access and use our site. Each time you use a password or identification, you will be deemed to be authorized to access and use the site in a manner consistent with the terms and conditions of this Agreement, and we have no obligation to investigate the authorization or source of any such access or use of the site.

You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify us of any unauthorized use of your password or identification or any other breach or threatened breach of this site’s security.

All text, graphics, photographs or other images, button icons, audio clips, logos, slogans, trade names or word software and other contents on the website of www.marcemilio.co.uk (collectively, “Content”), belongs exclusively to us or its appropriate content suppliers. You may not use, reproduce, copy, modify, transmit, display, publish, sell, license, publicly perform, distribute or commercially exploit any of the Content or otherwise dispose of any of the Content in a way not permitted by us without our prior written consent. The use of data mining, or similar data gathering and extraction tools on this site, as well as the use of our trademark or service marks in meta-tags is strictly prohibited. You may view and use the Content only for your personal information and for shopping and ordering on the website and for no other reason.

The collection, arrangement, and assembly of all content on this website (the “Compilation”) belong exclusively to us. You may not use our contents in any manner that discredits us or in any way that is likely to cause confusion or violation of any applicable laws or regulations. All software used on this Site (the “Software”) is the property of MarcEmilio/Marc Emilio Enterprises Ltd and/or its Software suppliers. The Contents and the Software are all protected under national and international copyright laws. All rights not expressly granted are reserved by us.

It is our policy to take appropriate action where necessary to uphold and recognize all relevant National and International laws in connection with material that is claimed to be infringing any trademark, copyright, patent and all or any other Intellectual Property laws. If you are an intellectual property rights owner and you believe that we sell, offer for sale, or make available goods and/or services that infringe your intellectual property rights, then kindly contact us.

In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Agreement or revoke any or all of your rights granted under this Agreement. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s), and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this Agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination.

Except as otherwise provided in the standard terms of sale that govern the same of each product on this site, products offered for sale on it and the transactions conducted through it are provided by us on an “as is” basis.

We make no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site except as provided here to the full extent permissible by applicable law. We disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, noninfringement, title, quiet enjoyment, data accuracy, and system integration. This site may include inaccuracies, mistakes or typographical errors.

We do not warrant that the content will be uninterrupted or error free. To the maximum extent permitted by law, we will not be liable for any damages of any kind arising from the use of this site, including, but not limited to, indirect, incidental, punitive, exemplary, special, or consequential damages. To the maximum extent permitted by applicable law, our total liability to you for any damages (regardless of the foundation for the action) shall not exceed in the aggregate the amount of fees actually paid by you to us during the month immediately preceding the act allegedly giving rise to our liability.

Please note that the price quoted for each item on the site should be regarded as an invitation for offer and should not be regarded as an offer. Your order is an offer for purchase, which will be accepted when we confirm your order.

There may be certain orders that we are unable to accept and must cancel. We reserve the right, at its sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We may contact you via email if all or any portion of your order is cancelled or if additional information is required to accept your order.

We strive to provide accurate product and pricing information, however rarely, pricing or typographical errors may occur. We can not confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is priced incorrectly, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

The information that we collect about you are solely for the processing of your order and serving you better.

We will not send you emails of products and services that we provide in the future, unless otherwise you have given us permission to do so.

All if any marketing emails that we may send you at your consent, you will have the right to refuse at any time. Information we collect about you are listed below:

• Your home address (for order delivery)

• Your name

• Your email address

• Your phone number

• Your credit / debit card details

• Your order history and profile

We will never collect sensitive information about you without your consent.

Any information we hold is deemed to be accurate and up to date.

You can contact our Customer service department regarding any information that we hold about you.

If there are any discrepancies in information by us, we will make the necessary corrections where applicable.

We will uphold by Law any personal information that we hold of you. With our tight internal security all information will be kept secure.

We accept Bank Wire Transfers, Paypal, Debit & Credit Card Payments only. Unfortunately we do not accept American Express at this time. Other payment options can be discussed on an individual basis.
Payment Terms:
For custom manufacturing and bulk orders, we accept and initial deposit of 70%, followed by the balance of 30% to be paid before the items are shipped/dispatched from the factory.
Products stored and stocked with our manufacturing partners will require 100% payment prior to shipping.

PAID MEMBERSHIP AND MEMBERS ACCOUNT.
In addition to the free services provided on the Website, Paid Memberships (for example Members Account) are offers that require payment. Where payment is required, the following additional terms and conditions will apply.

Billing and Payment
Marc Emilio Enterprises Ltd. will use the credit card information You provide to bill You for goods and services. By registering for the Paid Memberships/Member Account and providing Your credit card details, You agree to be billed by us for the service in advance. It is Your sole obligation to provide accurate and complete credit card information, and to timely update Your Account with any changes to such information.

Automatic Renewal
Paid Memberships/Members Account are subscriptions. After Your initial subscription commitment period, and again after any subsequent subscription period, Your subscription will automatically continue for an additional equivalent period, at the price You agreed to when subscribing. You agree that Your account will be subject to this automatic renewal feature. If You do not wish Your account to renew automatically, or if You want to change or terminate Your subscription, please log in and go to Your Account page and opt out of automatic renewal of Your purchase. If You opt out of automatic renewal after Your purchase, You may use Your subscription until the end of Your then-current subscription term; Your subscription will not be renewed after Your then-current term expires. You won’t be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period. Paid Memberships cannot be transferred to any other account. By subscribing to the Paid Membership, You authorize Marc Emilio Enterprises Ltd to bill the credit card You provided now and again at the beginning of any subsequent subscription period. You also authorize Marc Emilio Enterprises Ltd to charge You for any sales or similar taxes that may be imposed on Your subscription payments.

Reaffirmation of Authorization
Your non-termination or continued use of the Paid Memberships reaffirms that Marc Emilio Enterprises Ltd is authorized to charge the credit card information provided. Marc Emilio Enterprises Ltd may submit those charges for payment and You will be responsible for such charges. This does not waive Marc Emilio Enterprises Ltd’s right to seek payment directly from You. Your charges may be payable in advance, in arrears, per usage, or as otherwise described when You initially subscribed to the Paid Memberships.

Termination of Services for Non-Payment
Where payment is required for a Paid Membership and we are unable to charge Your credit card for any reason, we may discontinue any and all Services to You either temporarily or permanently.

Cancellation of Services
If You cancel Your account, Your Paid Membership and/or Paid Features will be cancelled. All payments for Paid Memberships/Members Account are non-refundable. If You cancel Your account, Your Paid Membership and/or Paid Features will be cancelled.

If you have signed up to our Members Accounts, you have 7 days after your registration date in which to cancel this account if you have decided you no longer require our services. You have 7 working days after your registration date in which to cancel your membership with us, in which you may qualify for a full refund, providing you have not made any confirmed orders during this period. If you have placed any orders with us you do not qualify for your Membership Account refund already paid. You will be entitled to your full refund once you have cancelled during this period and not placed an order. Any orders placed during or after the 7 days of becoming a member do not qualify for refunds.

All payments for Paid Memberships/Members Account are non-refundable after 7 days. You will not be eligible for a prorated refund of any portion of the unused paid services. Where billing for a service is recurring on a monthly, yearly or other periodic basis, the unused portion of the current service period will not be refunded. Paid Memberships and/Members Account cannot be transferred to any other account.

We aim to ship your orders once production and quality inspection have been completed. Manufactured goods delivery time is dependant upon the quantity you have ordered and how busy the factory is. We ask that you consult with us for further information on how better to manage your manufacturing process to avoid factory peek production times. Kindly note that we work with manufacturers that provide stock items also. A typical custom manufactured and bulk item such as medical instruments will take 3-6 weeks for delivery of orders. We also work with manufacturers who offer stock items, as such stock orders will be dispatched from the factories once 100% payment is made.

Countries we ship to

We are very pleased to announce that we are offering World Wide shipping on all products based on availability.

We will provide you with your unique tracking number or airway bill number that is specific to your order, so you can keep updated with your delivery.

We aim to provide you with shipping updates as best as possible. All of our shipment will require a signature upon delivery. Kindly ensure there is someone present to receive your shipment.

Please read the follow before ordering.

Import tax and customs duties regulation vary from country to country. Some countries have relaxed regulations on the import taxes whilst others may not offer such benefits. You will have to check with your country’s custom and excise duty department for further information. It’s the sole responsibility of the customer to pay all taxes and duties at the destination country on any order (s) that we shipped internationally on its arrival. Below is some basic information for your reference.

– Import Duty & Sales Tax

Most countries have two types of charges when importing goods from overseas – Sales Tax (VAT, GST) and custom duty. These amounts are usually not significant in comparison to your invoice value. They are calculated based on the declared value (and shipment value in certain countries). However, some categories of imported goods are exempted from taxes in certain countries.

– Declared Value

When importing bulk quantity of goods into your country, there may be stricter regulations in place to control such activity. However, small quantities of goods can be imported more freely. The “bulk quantity” and “small quantity” are differentiated by the value threshold and this may vary from country to country.

– Declared Content

The category of goods that you declare will determine whether you need to pay or how much import duty or sales tax you need to pay.

The declared content of the parcel/consignment, must be accurate and true for customs purposes.
Kindly contact your country’s customs department for further information.

We operate a 7 days return policy upon receipt of your order. The following conditions apply when considering returns:

• All returns costs must be borne by you the consumer/buyer.

• All returns must be sent recorded delivery to be signed for on arrival. We shall not be held responsible for items sent unrecorded in the event of none arrival.

• We will only accept returns for products that have been damaged or faulty upon receipt of your order. It is very important that you check all your items immediately to confirm all is intact and that you are satisfied with your order.

Returns:
Due to the nature of the business we only accept returns for replacement on your next order, or a reduced invoice value to cover the damaged goods. Due to this unique business model, unfortunately we can not offer refunds on delivered orders. We can assure you that our products are of excellent quality. In the unfortunate event that you have an item that is damaged, faulty or not in its working order, kindly contact us immediately with details of the product and its fault. We will provide you with an authorized returns reference confirmation number for your records. Kindly place the reference number provided within the package to be returned. Returns should be unused and still in the original packaging if applicable.

How to make returns:

All returns notification must be made by email prior to sending returns to info@marcemilio.com giving the reason/s for your return.

We will then provide you with a return form for you to complete and return to us. This form will act as your authorization for the return

We aim to make ordering from us run as smoothly as possible. Please follow these simple instructions on how to complete your orders with us. We sincerely hope that your membership experience will be a pleasant one and we will have a long and prosperous business relationship. We are always grateful for your custom.

1. Select the item of your choice. You may choose to read the product details on the product you have chosen.

2. If you are satisfied with your choice, select add to cart button.

3. The selected item (s) will now show up in my shopping cart area. Clicking on the shopping cart button, will list all items you intend to purchase in the shopping basket. Don’t worry if you add any unwanted item (s) as you will have the option to remove them before completing your order. At this point you may choose to complete the purchase or continue to shop for more item (s).

4. Once you have confirmed the required item (s) for purchase you then follow the on screen prompts to the check out area. Here you will then be given the payment options to make the final payment.

All orders are subject to availability. We will acknowledge your order with a confirmation email, followed by a telephone call ( for UK clients only ) for you to provide us with your card details.

We believe its your right to cancel your orders if you have changed your mind. You have 7 working days after you have placed your confirmed order with us in which to do so. Kindly email or call us within the 7 working days to confirm you have decided not to go ahead with your order. Kindly quote your order reference number on all correspondence to do with your order cancellation. We will cancel the order with the factory immediately. We will offer you a full refund of your invoice amount. We do not accept any cancellations after the 7 working days period that you have placed your order. Failure to cancel after the 7 working day period, unfortunately we can not offer refunds as your order would have been in the production stage.

Kindly make note of our returns and cancellation policies prior to signing up as a member as this is final and we make no exceptions.